Royaume-Uni·Acheteur: NHS Midlands & Lancashire Commissioning Support UnitAmazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Automated Dialler, Autonomous Surveys, Answer - where applicable • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage. Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.)
Date limite
15.12.2025
Publié
22.04.2026
Attribué
22.04.2026
Tableau Server Licences
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Docman Core Connect
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Interworks Curator Licences and Services
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Media monitoring renewal
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LCS Cloud - Annual Billing: 1 year, Annual Billing --- as per Ref: Lima 1
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LCS - Gold - Annual Billing: 1 year, Annual Billing --- as per Ref: Lima 2
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PSN Network (7F)
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Microsoft Teams Direct Routing and Telecom Services
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Microsoft Teams Direct Routing and Telecom Services
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Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
Attribué·Apr 22
Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
Attribué·Apr 22
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TD2448 - Leisure procurement - Legal Support
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SAL19079 - Transpennine Railway Upgrade (TRU) W4
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GB-Cromer: PROC152 Car Park Re Surfacing Works
Ouvert aux offres·Nov 2
National Witness Service and Homicide Service Evaluation Prerequisites
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Award of a call off contract under the Prison Education Dynamic Purchasing System for CSCS Card provision for prisoners at HMP Winchester
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