Royaume-Uni·Acheteur: NHS Midlands & Lancashire Commissioning Support UnitAmazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Automated Dialler, Autonomous Surveys, Answer - where applicable • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage. Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.)
Date limite
15.12.2025
Publié
22.04.2026
Awarded
22.04.2026
Tableau Server Licences
Attribué·Oct 30
Docman Core Connect
Attribué·Oct 30
Interworks Curator Licences and Services
Attribué·Jun 8
Media monitoring renewal
Attribué·Apr 24
LCS Cloud - Annual Billing: 1 year, Annual Billing --- as per Ref: Lima 1
Attribué·Apr 24
LCS - Gold - Annual Billing: 1 year, Annual Billing --- as per Ref: Lima 2
Attribué·Apr 24
PSN Network (7F)
Attribué·Oct 26
Microsoft Teams Direct Routing and Telecom Services
Attribué·Apr 30
Microsoft Teams Direct Routing and Telecom Services
Attribué·Apr 30
Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
Attribué·Apr 22
Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
Attribué·Apr 22
Hybrid Mail and Communications Service
Attribué·Apr 21
TD2448 - Leisure procurement - Legal Support
Attribué·Nov 2
SAL19079 - Transpennine Railway Upgrade (TRU) W4
Attribué·Nov 2
GB-Cromer: PROC152 Car Park Re Surfacing Works
Ouvert aux offres·Nov 2
National Witness Service and Homicide Service Evaluation Prerequisites
Attribué·Nov 2
Award of a call off contract under the Prison Education Dynamic Purchasing System for CSCS Card provision for prisoners at HMP Winchester
Attribué·Nov 2
Project management support for Wholesale Distribution Authorisation application - SECAmb
Attribué·Nov 2
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