United Kingdom·Buyer: NORFOLK COUNTY COUNCIL

Telephony services

Awarded·28 Aug 2026·GBP 255,604

Norfolk County Council was seeking a telephony provider to deliver Microsoft Teams Direct Routing (or equivalent) connectivity across two tenants, including SIP trunking, DDI number porting and management, and support for non-geographic numbers and number delivery into our existing contact centre platform. This will include advanced call management and routing via a secure customer portal, including management of non-geographic and DDI ranges, along with Teams analytics and compliance recording capabilities. Additionally, the service will include administration and provisioning tools for Teams users and DDI numbers.

Deadline

08.07.2026

Published

28.08.2026

Awarded

28.08.2026

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Mains gas supply Norfolk Fire and Rescue Service

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