Provision of Transport Coordination Unit Services

Full details of the Services to be provided under the proposed Contract will be set out in the tender documents to be released at ITT stage. However, some of the key Services are set out below. Tenderers are directed to review the draft Contract including all schedules in full. Services will include: • Managing on behalf of the NTA, the delivery of rural transport services in the TCU Area with a specific focus on responding to rural isolation and enhancing the mobility, accessibility and community participation of local people, particularly those at risk of social exclusion; • Managing the operation of public transport services as required by the NTA, including (without limitation) any combination of regular route services and/or demand responsive services; • The development, co-ordination, management and implementation of community and local transport in the TCU area assisting the NTA in identifying, planning and reviewing local transport needs; • Assisting the NTA in the on-going identification, planning, procurement and review of local transport needs in the TCU Area; • Providing a dispatch and booking facility in relation to rural transport services; • Financial and governance responsibilities in relation to rural transport services; • Managing the delivery of integrated public transport services, including working closely with local authorities and stakeholders; • monitoring the level and quality of service provided by transport operators; and • customer engagement and marketing.