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United Kingdom·Buyer: ATTAIN HEALTH MANAGEMENT SERVICES

Provision of PALS & Complaints Contact Centre Service

Awarded·8 Sep 2026·GBP 39,152

The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues. The contract commences 01st April 2026 and expires 30th September 2026. The estimated value of the new contract (£114,066.24) and the cumulative spend to date (£39,152). This Contract Award Notice is being published in accordance with the requirements for sub-central contracting authorities, NHS Trusts and NHS Foundation Trusts where the contract value is at least £30,000 inclusive of VAT in accordance with the Public Contract Regulations 2015, which govern the Framework Agreement his Call-Off Contract is associated with.

Deadline

25.03.2025

Published

08.09.2026

Awarded

08.09.2026

Cardiovascular Disease Prevention Support - Lipid Optimisation

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Provision of PALS & Complaints Contact Centre Service

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Provision of legal advice and counsel to NHS Essex Integrated Care Board for the duration of an independent statutory inquiry

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Provision of Corporate and IT Voice over Internet Protocol (VoIP) telephony across NHS Essex Integrated Care Board (Essex ICB) including Brentwood Community Hospital (BCH)

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Provision of Patient Check in Screens for GP Surgeries for NHS Essex Integrated Care Board

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Integrated Care System Community Engagement Platform

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