New Zealand Post Voice of the Customer Solution

New Zealand Post invites suppliers with Voice of Customer (VoC), survey, customer insights, and experience management capabilities to participate in this Request for Information (RFI). Through this market engagement, NZ Post is seeking to better understand the current and emerging solutions available across the market, supplier capabilities, implementation approaches, and future innovation trends. The information gathered will help inform our future thinking and potential procurement approach as we review the next generation of customer feedback and insights capabilities. We welcome responses from suppliers who can provide relevant technologies, services, or expertise in this area. We encourage suppliers to share information about their solutions, experience, and perspectives on industry best practice to help us better understand the opportunities available in the market.