United Kingdom·Buyer: Money and Pensions Service

Contact Centre as a Service

Awarded·4 Nov 2025·GBP 9,187,844

This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement. It enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually. The core elements of the contract include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international outbound calls both on mobile and landline, SMS and WhatsApp, SIP service and support.

Deadline

19.06.2025

Published

04.11.2025

Awarded

04.11.2025

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