CCaaS implementation services
Buyer: Incommunities Limited (UK)
Budget: GBP 75K
Published: 5/28/2026
Awarded to: Alscient Limited
Category: Computer-related professional services
Description
The provision of a Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.