United Kingdom·Buyer: NHS Midlands & Lancashire Commissioning Support Unit

Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

Awarded·22 Apr 2026·GBP 133,000

The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Automated Dialler, Autonomous Surveys, Answer - where applicable • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage. Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.)

Deadline

15.12.2025

Published

22.04.2026

Awarded

22.04.2026

Tableau Server Licences

Awarded·Oct 30

GBP 35,650

Docman Core Connect

Awarded·Oct 30

GBP 37,620

Interworks Curator Licences and Services

Awarded·Jun 8

GBP 100,300

Media monitoring renewal

Awarded·Apr 24

GBP 12,609

LCS Cloud - Annual Billing: 1 year, Annual Billing --- as per Ref: Lima 1

Awarded·Apr 24

GBP 25,485

LCS - Gold - Annual Billing: 1 year, Annual Billing --- as per Ref: Lima 2

Awarded·Apr 24

GBP 22,562

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