Reino Unido·Comprador: Kent County Council

Customer Feedback System

Concedido·28 jul 2026·GBP 157,625

Contract was awarded via G-Cloud 14. Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses. The system encompassed the following types of feedback: • Customer Feedback - Comments, Complaints and Compliments • Local Ombudsman Complaints • Member Complaints • Freedom of Information Requests • Subject Access Requests • Environmental Information Regulations complaints The initial contract term is for 2 Years with a possible 1 Year extension.

Prazo

29.04.2026

Publicado

28.07.2026

Concedido

28.07.2026

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