Wielka Brytania·Zamawiający: NHS Midlands & Lancashire Commissioning Support UnitAmazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Automated Dialler, Autonomous Surveys, Answer - where applicable • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage. Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.)
Termin
15.12.2025
Opublikowano
22.04.2026
Udzielone
22.04.2026
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Udzielone·Apr 30
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Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
Udzielone·Apr 22
Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
Udzielone·Apr 22
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Udzielone·Apr 21
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Provision of Pre-Paid Cards
Udzielone·Oct 30
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Udzielone·Oct 30
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