Network Service Provider for Thames Coromandel District Council

The future requirements from TCDC are for Network services to continue to focus on deploying SaaS solutions which requires changing/adapting the characteristics of the support to quality of service and looking at business outcomes. The timeframe under consideration will potentially see us through to 2029, so must be very forward looking and potentially deal with questions we cannot address yet. It is critical that the Network Services supplier is able to work constructively and collaboratively with all parties, and at times “hang their hat at the door” when engaging in support services. TCDC will be looking for evidence of this type of working relationship when selecting the ideal supplier. This will include how they are proactive in avoiding issues, work with all parties as required to achieve the client’s goals and accept accountability for the outcomes. The cultural fit and demonstrated alignment of the supplier is a key factor in the selection. TCDC will be heavily reliant on the supplier and will need to have a very high degree of trust and confidence in how they manage the Network infrastructure. Procurement objectives The procurement objectives are to: • conduct the process in a rational, fair, and defensible manner • identify suppliers that best meet the criteria AND in which there is the greatest level of confidence • assist TCDC to achieve long-term value-for-money.