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UKStorbritannia·Innkjøper: NHS Midlands & Lancashire Commissioning Support Unit

Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

Tildelt·22 apr. 2026·GBP 133,000

The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Automated Dialler, Autonomous Surveys, Answer - where applicable • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage. Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.)

Frist

15.12.2025

Publisert

22.04.2026

Awarded

22.04.2026

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