Airija·Perkančioji organizacija: Financial Services and Pensions Ombudsman 548Case Management System and Online Customer Web Portal
In summary, the Services comprises: Procurement and implementation of a Complaints Management System (CMS) that includes a user-friendly front-end web portal for both customers (individuals and business entities alike), along with a robust back-end workflow system to efficiently manage and resolve cases. The CMS will serve as a central platform for complaint submission, tracking, and resolution, enhancing our ability to deliver timely and effective responses to all stakeholders. The request is also seeking a service support agreement for 3 years after the service is implemented. Estimated value of the contract over the full term is €2M-€5M.
Paskelbta
17.10.2024
Sutartis suteikta
17.10.2024
Terminas
27.11.2024
Multi-Party Framework Agreement for the provision of External Drafting Services
Sutartis suteikta·Oct 9
Temporary Resources Support
Sutartis suteikta·Oct 9
RFQ - Taxation Services
Sutartis suteikta·Aug 27
RFQ - Facilities Management and Maintenance Services
Sutartis suteikta·Aug 27
Cleaning Services
Sutartis suteikta·Aug 26
Temporary Administrative Resources
Sutartis suteikta·Feb 22
RFT for the provision of a Cloud-Based Time Management System, Software as a Service (Saas)
Sutartis suteikta·Oct 28
Oracle Database Licensing, Maintenance and Support
Sutartis suteikta·Oct 28
Provision of Power BI Dashboard Development, Hosting and Support Services for Chemistry and Ecology Assessment Dashboards
Priima pasiūlymus·Oct 27
10022 Single Party Framework Agreement for Supply, Support and Management of Printer Services
Priima pasiūlymus·Oct 27
Stand Alone Contract Award Notice for MC off OPG MPFWA for the provision of Network & Firewall Products, Solutions, Ancillary Equipment and Associated Services CFT ID 8453869
Sutartis suteikta·Oct 26
Voluntary Ex Ante Transparency notice for Direct award of Contract for the Support and maintenance of the AIMs the Home Grants Management System
Sutartis suteikta·Oct 26
The provision of Food and Catering Supplies to the Irish Lights Vessel ILV Granuaile
Priima pasiūlymus·Oct 29
RFT For the Provision of a Pest Control Service to the Irish Prison Service
Priima pasiūlymus·Oct 29
Dundalk Fire Service Learning and Development Centre - Development and Upgrade Works
Priima pasiūlymus·Oct 29
Galway City Council - Multi Party Framework for Site Investigation Services and Works
Sutartis suteikta·Oct 29
Aviation Advisory Services to support completion of Military Implementing Rules and associated Acceptable Means of Compliance and Guidance Material documents for Department of Defence
Sutartis suteikta·Oct 29
DPS for Circuit Solutions
Sutartis suteikta·Oct 29
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