Contract was awarded via G-Cloud 14.
Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses.
The system encompassed the following types of feedback:
• Customer Feedback - Comments, Complaints and Compliments • Local Ombudsman Complaints • Member Complaints • Freedom of Information Requests • Subject Access Requests • Environmental Information Regulations complaints
The initial contract term is for 2 Years with a possible 1 Year extension.
Učitavanje...
Učitavanje...
Učitavanje...
Dokumenti, kontakti naručitelja i AI analiza na jednom mjestu. Provjerite zahtjeve, prepoznajte rizike i usporedite mogućnosti.
Želite samo pratiti ovu tvrtku ili kategoriju? Besplatan račun — pretraživanje, obavijesti, bez kartice.
Izradite račun kako biste istražili ovu nabavu i pronašli slične prilike.