IT Managed Services

This RFP relates to the purchase of comprehensive IT services as set out in the attached Proposed Contract. The key outcomes that we want to achieve are: • Reliable BAU IT Managed services and service desk delivery where customer requests are resolved effectively and in a timely manner. • Proactive monitoring using latest solutions to ensure RDC’s cyber security risk and compliance requirements are effectively managed and systems are operating efficiently. • Proactive resolution of identified issues with appropriate approval from RDC. • Strategic advice and guidance provided to the IS Governance Group (ISGG) with input into the IT Roadmap. • Project Management and other resource support to implement actions outlined in the IT Roadmap. The Proposed Contract term is shorter than typical long-term IT managed services contract terms. This reflects the current uncertainty associated with potential local government amalgamations that are being discussed and canvassed. RDC considers that a shorter initial term, with extension options, provides appropriate flexibility while still supporting continuity of service, transition planning and value-for-money outcomes.