Concessions Contact Handling Services
Buyer: TRANSPORT FOR LONDON (UK)
Budget: GBP 14.3M
Published: 3/4/2026
Awarded to: Journeycall Limited
Category: Cits
Description
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Concessionary Travel scheme. Value includes available options beyond the initial expiry date.