Calabrio Work Force Management (WFM)
Buyer: The North Yorkshire Council (UK)
Budget: GBP 242K
Published: 3/25/2026
Awarded to: Opus Business Systems Limited t/a Opus Telecoms
Category: Software package and information systems
Description
Ancillary Services for a Mitel Contact Centre. Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre.