Payroll Remediation Project

Project Monarch was established in March 2025 to address critical areas of non-compliance identified in the payroll system and processes following two independent compliance reviews and issues raised by the Payroll Team. These reviews highlighted deficiencies in the TechnologyOne (TechOne) system, which has been operational since July 2018, and the associated standard operating procedures. The non-compliance areas include: Leave balances for annual holidays, sick leave, and purchased leave (including anniversary dates). Leave payments for various types of leave, including annual holidays, sick leave, purchased leave, family violence leave, bereavement leave, alternative holidays, and public holidays. Total remuneration earnings, employee and employer contributions, and ESCT for State Sector Retirement Savings Scheme (SSRSS) members.

To address these issues, Project Monarch focuses on: Collaborating with TechOne to upgrade and rectify the system for compliance. Rectifying gross earnings for current and former employees. Recalculating leave balances and remediating leave payments for current and former employees. Recalculating total remuneration earnings, employee and employer contributions, and ESCT for SSRSS members, and remediating errors for current and former employees. Updating and establishing new documented standard operating procedures for payroll processing, including improvements to the remuneration calculator for SSRSS.

Following a thorough evaluation of options by the Project and Payroll Team, and with governance approval, it has been determined that additional resources and expertise are required to efficiently complete the remediation work with minimal disruption to business-as-usual (BAU) operations. Specifically, the third-party provider will be responsible for remediating: Leave balances. Leave payments. Earnings, ESCT, and contributions for SSRSS members.

This collaboration will ensure the successful and timely resolution of the identified non-compliance issues, supporting the organisation’s commitment to maintaining accurate and compliant payroll systems and processes.